HR Automation
All Applications
Problem
In a dynamic business landscape, unexpected events and service disruptions can be harmful, affecting daily operations and delaying Service Level Agreement (SLA) compliance, potentially leading to financial losses and reputation damage. Simultaneously, the onboarding process for employees, customers, or students often involves cumbersome manual paperwork, unclear responsibilities, and inefficient communication, causing employee frustration, reduced productivity, unreliable performance management, and knowledge gaps in technology.
Solution
MBM provides innovative solutions to tackle these challenges. Firstly, our advanced technology, Incident Recognition powered by Artificial Intelligence (AI), analyzes logs, Key Performance Indicators (KPIs), and Configuration Item (CI) traces in business services. It comprehends complex dependencies among CIs, identifying potential incidents’ root causes before they disrupt operations. Additionally, MBM introduces AI-driven Intelligent Document Processing (IDP) to revolutionize onboarding. This automates data extraction from customer documents, streamlining KYC procedures for swift, compliant onboarding. AI algorithms process customer data to understand individual needs, facilitating personalized service offerings and expediting onboarding.
Conclusion
MBM’s solutions proactively address business disruptions and inefficient onboarding. Incident Recognition prevents service interruptions, generates valuable threat intelligence, and ensures uninterrupted HR operations and SLA compliance. Furthermore, our AI-powered solutions minimize manual paperwork, offering consistent, structured onboarding experiences, simplifying talent attraction, increasing employee engagement, motivation, and overall performance. MBM’s approach transforms traditional practices into streamlined, satisfying journeys for all parties involved.
FAQ's
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